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Legal

Data Deletion

Last updated 30 August 2026

You can disconnect a platform, delete a company and its connected-platform data, request deletion of your Adgent login account, or send us a platform-data deletion request at any time. These instructions apply to data accessed from Meta and Google as well as the account information you provide directly to Adgent.

01Disconnect a platform

Open Settings → Connections in Adgent and disconnect the relevant platform. You can also revoke Adgent directly from that platform's app or permission settings. Revoking access stops Adgent from accessing new data through that connection.

Disconnecting a platform does not delete data already stored by Adgent or your login account. To delete stored data, follow the company-data or email-request steps below.

02Delete company data or your account

  1. Sign in to Adgent and open Settings.
  2. Use the company deletion control to delete that company's Adgent records and Connected Platform Data, then confirm the request.
  3. To delete your Adgent login account as well, or if you cannot sign in or do not see the company deletion control, email [email protected] from the address associated with your account. Include your account email and company or workspace name. Do not send platform passwords, access tokens, or other credentials.

03Meta data deletion

To revoke Adgent's Meta access, open Facebook Settings & privacy → Settings → Apps and Websites, select Adgent, and choose Remove. Then delete the relevant company data as described above or email [email protected] to request deletion of data previously accessed through Meta.

For an email request, include the email address used with Adgent and the affected business or ad-account name. We will send status and completion confirmation to the verified email address.

04What deletion covers

Deletion covers the requested Adgent account or workspace, including stored profile information, authorization tokens, Connected Platform Data, and reports associated with it. It does not delete information held independently by Meta, Google, or another platform; use that platform's own deletion controls for its copy.

Limited records may be retained where required by law, for security and fraud prevention, or in encrypted backups until those backups are overwritten. Any retained data remains protected and is not used for other purposes.

05Verification and timing

We may ask for reasonable information to verify your identity and authority over the affected account. A verified request to delete data from a connected platform begins without undue delay. A company-deletion request closes access immediately and marks its connections disconnected so Adgent does not start new scheduled collection, then schedules permanent deletion from active systems within 30 days. Automated deletion requests receive a status URL; for verified email requests, we send confirmation when deletion from active systems is complete. We never ask for your Meta or Google password or OAuth token.